Psyche Wellness Group

Privacy Notice & Website Legal Policy

Access to our website is provided as a convenience for individuals seeking information about our services. While we aim to maintain accurate, current, and reliable content, the website and all materials provided are offered “as is,” without warranty regarding completeness, accuracy, availability, or uninterrupted functionality.

Website content may change without notice, and Psyche Wellness Group does not guarantee that information presented online reflects the most recent updates to our practice policies, clinical offerings, or operational changes. Technical issues—including service interruptions, delays, data loss, software defects, or harmful digital components—may occur despite reasonable safeguards. By using this website, you accept these limitations and agree that Psyche Wellness Group will not be liable for damages resulting from your use of, or inability to use, the site.

Although we take precautions to protect the information submitted through online forms, no website can guarantee complete security. We encourage users to avoid transmitting highly sensitive information unless specifically prompted through secure, encrypted channels.

Information You Provide Directly

When you complete a contact form, referral request, appointment inquiry, or other submission, we may collect identifying information such as your name, email address, telephone number, date of birth, insurance details, or any information you voluntarily include. These details help us respond to your request, coordinate care, and communicate with you in a timely manner.

Clinical Information (Protected Health Information / PHI)

If you become a patient of Psyche Wellness Group, the information you share during consultations—whether electronically or during telehealth visits—is protected under HIPAA and applicable state privacy laws. This may include your medical and mental health history, medications, symptoms, treatment discussions, care coordination information, and any other data required to support your clinical care.

Website Activity and Analytics

Our website may automatically collect non-identifiable technical information, such as your IP address, device type, browser version, referring webpages, pages visited, and time spent on the site. These analytics allow us to understand how visitors use our website so we can improve functionality, enhance accessibility, and refine the user experience.

Information submitted to Psyche Wellness Group is used to support your communication and engagement with our practice. This includes returning messages, confirming appointments, processing referrals, coordinating with other providers when authorized, and managing essential administrative or operational functions. Website analytics help us improve site performance and troubleshoot issues.

We do not sell, rent, or distribute your information for marketing or commercial purposes.

As a psychiatric and mental health practice, we operate under strict federal and state privacy laws, including HIPAA and the HITECH Act. These laws guide how your Protected Health Information is collected, stored, accessed, and shared.

Your information may be used or disclosed for permitted healthcare purposes — such as treatment planning, billing and insurance processing, care coordination, or internal healthcare operations. These disclosures are made only when legally authorized and necessary for the continuity and quality of your care. Any use or disclosure of PHI unrelated to healthcare delivery requires your explicit written permission unless otherwise required by law.

We are committed to maintaining the confidentiality of your PHI and safeguarding it through secure systems and regulated practices.

Telepsychiatry is an integral part of our practice, and we take the privacy of virtual sessions seriously. All telehealth appointments occur through HIPAA-compliant platforms that use encryption and secure authentication features to protect your communication. Our clinicians access patient information only through secure devices and encrypted networks.

While we work diligently to maintain confidentiality on our end, privacy also depends on your environment. We encourage patients to participate in sessions from a quiet, private space where personal information cannot be overheard or accessed by others.

By voluntarily providing your telephone number or email address, you consent to receiving necessary communications such as appointment confirmations, reminders, administrative updates, or important information related to your care. These messages are not used for marketing.

You may opt out of SMS or email communication at any time, and doing so will not affect your ability to receive clinical services. However, opting out may limit our ability to send timely reminders or updates about your appointments.

Our website may use cookies or similar technologies that enhance functionality, store preferences, support accessibility features, or measure website performance. Cookies help us understand how visitors interact with the site, allowing us to refine layout, speed, and navigation.

You may choose to disable cookies in your browser settings. Doing so may limit certain features or reduce the smoothness of your browsing experience.

Our website may reference or link to external resources for convenience. These external websites operate independently and are not governed by this Privacy Notice. Psyche Wellness Group is not responsible for the content, security practices, or privacy policies of these third-party sites. We encourage users to review the privacy terms of any external website before providing personal information.

We utilize administrative, technical, and physical safeguards to protect personal information and PHI from unauthorized access, disclosure, alteration, or misuse. These measures include secure electronic systems, access controls, encryption, credentialed staff access, and routine monitoring of our systems for vulnerabilities.

Only authorized team members involved in patient care or administrative operations may access your information, and they do so in accordance with strict confidentiality requirements.

We recognize that adolescents have unique privacy rights and needs. For patients ages 13–17, confidentiality is protected in accordance with HIPAA and relevant state laws governing adolescent mental health.

Some information shared during sessions may remain confidential between the adolescent and the provider, while other information may be disclosed to a parent or guardian when required by law or clinically necessary for safety. Because state laws vary, the degree of confidentiality may differ depending on the patient’s location. We follow all applicable state-specific regulations to protect the privacy and safety of minors.

Psyche Wellness Group is committed to offering equitable, inclusive, and culturally responsive care. We do not discriminate based on race, ethnicity, national origin, disability, gender identity, sexual orientation, age, religion, veteran status, socioeconomic background, or any characteristic protected by law.

We also strive to maintain an accessible digital environment and offer reasonable accommodations to support all individuals in navigating our website and accessing our services.

This Privacy Notice may be revised periodically to reflect changes in law, technology, or practice operations. Any updates will be posted on this page along with a revised “Last Updated” date. Your continued use of the website after such updates signifies your acceptance of the revised terms. We encourage visitors to review this policy regularly to stay informed about how their information is protected.

The information provided on this website is intended solely for general informational purposes. It does not constitute medical, psychiatric, diagnostic, or therapeutic advice, nor does it create a clinician–patient relationship. Any decisions regarding your health should be made in consultation with a licensed healthcare professional.

If you are experiencing an emergency or are in immediate danger, call 911 or contact the 988 Suicide & Crisis Lifeline.

If you have questions about this Privacy Notice, need clarification about how your information is handled, or wish to submit a privacy-related request, please contact us at:

Psyche Wellness Group